By consistently providing fast responses, informed expertise, and high-quality
solutions, Cooper McGregor generates satisfied clients through quantifable
results. The fact that Apache is an open source (free) product does not
mean that you're on your own when it comes to technical support. Cooper
McGregor offers support contracts to fit your needs.
Have a one-time Apache question? Call our 800 number to speak with our
Apache expert, who will walk you through the solution to your problem.
Support is priced on a per-incident basis, or you can prepay several incidents
at a reduced rate. Each per-incident fee includes a writeup of your incident,
with problem, cause, and solution, emailed and snailmailed to you, and
up to two hours of phone support specific to your incident. The costs
are $250 per-incident if purchased individually, $225 per-incident ($1125 total) if
five (5) incidents are prepaid, and $200 per-incident (2000 total) if ten (10) incidents
Extended Support Contracts
Extended support contracts are available for three-month, six-month, or
twelve-month periods. During this time you will have an unlimited number
of incidents, each of which will be handled as described above (phone
support with written summary). Pricing is dependent on the number of servers
we will be supporting and the hours during which you will be expecting
support (24x7, 10x7, 10x5). Please see
pricing chart for rates. Download detailed description of
support plans (PDF).
Consultations and Needs Assessments
Sometimes, you're not entirely sure what you need. We'll help you assess
your situation, figure out what solution you need, and help you find the
right people to implement that solution. (That may or may not include
us.) Assessments and consultations can be via telephone or we can come
on site to better understand your needs, meet with your technical staff,
and better advise you. Please call for pricing.